SoulGen Safety Rating Index
Score Breakdown
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Data Privacy 53/100
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Emotional Safety 38/100
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Age Appropriateness 5/100
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Content Safety 24/100
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Transparency 14/100
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User Control 24/100
Key Safety Findings
SoulGen is an AI image generation platform operated by Synapse AI Limited from Hong Kong, offering text-to-image creation, face swapping, outpainting, video generation, and an AI companion chat feature called SoulChat. Both the iOS and Android mobile apps were removed from their respective app stores as of April 2026, likely due to content policy violations related to the platform openly marketing NSFW content generation capabilities. The web app remains operational. SoulGen’s privacy policy specifies an 18-and-over age requirement enforced only through self-declaration, with no ID verification or parental consent mechanism. User-created content is auto-deleted after 7 days unless posted to the community. Data is stored in Hong Kong under HKSAR jurisdiction. The Terms of Service contain a highly restrictive refund policy that permanently bans users who create even a single image before requesting their money back. The Blacklight web tracking scan found minimal tracking (1 Google Analytics tracker, no third-party cookies, no session recording), and Have I Been Pwned shows zero known breaches for the soulgen.ai domain.
How We Scored This
We scored SoulGen using 10 evidence sources collected in April 2026:
- Privacy and data handling: SoulGen’s privacy policy, Exodus Privacy tracker analysis (identifying embedded SDKs), and Blacklight web scanning results. Have I Been Pwned breach-history check returned no known breaches, though the company’s broader SoulApp ecosystem has faced repeated scrutiny.
- Content safety and user protection: Terms of service review, Google Play store listing and 99 cached user reviews, plus Reddit and Trustpilot user reports covering content moderation gaps and refund disputes.
- Age verification and minor safeguards: App store age ratings, stated verification mechanisms, and third-party safety assessments. SoulGen lacks meaningful age-gating beyond a checkbox.
- Transparency and accountability: Website disclosures, corporate entity tracing (registered in Hong Kong with development operations in mainland China), and regulatory compliance signals including app store enforcement actions.
SoulGen scored 25/100 (D grade, Red tier). The primary driver was a floor score on crisis response (1/5), which automatically capped the overall grade. Additional weakness across age verification (1/5), minor safeguards (1/5), and monetization ethics (1/5) reinforced the low rating. The only relative strength was data retention practices (4/5), where SoulGen provides deletion options.
Methodology version 1.0, scored April 2026. Learn how we rate AI companion apps.